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March 10 2010
Google Launches Apps Marketplace for the Enterprise
Google launched an application marketplace today comprised of services from third-party providers that integrate with the Google Apps ecosystem.
The news has been anticipated for some time. In particular, it shows how much Google is embracing open-standards and leveraging its search and Google Apps platform to attract third-party developers.
Google made the announcement at its Google Campfire One event tonight. The emphasis Google is putting on the enterprise is apparent in how much attention the company put into the event tonight. Over and over we heard that Google passed the 25 million customer mark over the weekend.
It is that mark that Google is using as its hook for attracting developers to its platform. Developers will be charged $100 to join the program. With that entrance fee, the developers may add as many apps as they wish to the Google Apps Marketplace.
The marketplace supports OpenID to provide a single sign-on for developers. Authorization is integrated into the platform. The customers get access through OAuth, the open standard for authorizing users.
A "manifest page" is the foundation for the service. The developers provides information when adding the application to the marketplace that identifies it. Developers then provide additional information about the product.
The system is a controlled marketplace. Application developers submit the app for approval, which might take a few days.
Intuit provided an example of how the system works by showing how payroll would be managed. The customer accesses the account. With Google Apps integration, the customer accesses their account where they have the employee information. It's that collected contact network that is then integrated with the payroll application.
Atlassian showed how Studio, its project management application would integrate with GMail and Google Apps. Again, if the company is standardized on Google Apps, the information is available through the network. It is this network availability that demonstrates the effectiveness of the Atlassian application.
Manymoon is another project mangement application that was demonstrated. It is using Google Apps to develop features such as a calendar feature, showing how a startup can leverage Google Apps to add features to its service.
Other companies part of the initial launch include Socialwok and Appirio, which demonstrated perhaps one of the most interesting aspects of the marketplace.
The apps in the marketplace can be integrated with contextual information. An email can show information about the sender that gives the recipient business intelligence that can help determine what action to take.
In all, the Google Apps Marketplace shows the modern view that Google is taking with its approach to the social Web. It integrates with OpenID and OAuth.
But at its core, the marketplace at its base is built upon Google's search capabilities. Google Apps can be extended with the applications in the marketplace. In turn, developers have access to the built-in capabilities of Google Apps.
Perhaps the greatest value to customers will be if they are centralized on Google Apps. If so, they can get some pretty powerful capabilities of the Google Apps Marketplace.
Google Apps Marketplace: Instantly Connect Your App To 25 Million Users, Profit.
Business to business software can be a tough sell. Online B2B can be even a harder sell. While there is certainly money to be made, unless you’re one of the big players, the likelihood you’re going to succeed is pretty small. Starting today, Google is taking their roll as one of the big players and extending a platform to boost some smaller players.
Tonight, Google has unveiled their Google Apps Marketplace. This is an app store for enterprise apps in the cloud. Using a set of APIs, these third-party apps can deeply integrate their products within Google Apps, which already some 25 million people are using. And that also includes over 2 million businesses ranging from startups, to small businesses, to Fortune 500 companies.
For customers, this means a one-stop shop for a variety of applications that their business or organization can use. And it’s extremely simple to get started with apps in the marketplace — it just takes 4 clicks, Google says (though that initial click will have to come from your domain admin to approve the use of the app). For developers, particularly small startup developers, it means instant access to more users than they can likely imagine. It also potentially means something more important: money.
Like the popular mobile app stores (Apple’s App Store and Google’s own Android Market), Google is allowing developers to sell their apps through this Marketplace. And they’re actually offering a better deal: Google will keep just 20% of the revenue, while the developers keep the other 80% (compared to a 30/70 split with the Android Market). The reason for this better split is that Google believes the B2B market is a bit different, and they want to entice developers to join on board. And instead of Apple’s App Store, which charges a $100 yearly fee to developers, Google is charging a one-time fee of $100 to enroll in the program — and that’s for as many apps as you want to create.
As for what Google will do with their 20% share, they’re not entirely sure. “We don’t know what will happen with the revenue, but we think it’s a very fair rev share for the value we’re providing,” Google Vice President of Engineering Vic Gundotra says.

As you might expect, in the Marketplace, Google will feature certain apps on a rotating basis. And each will have a star rating system and reviews written by people who have used the app. Apps will be grouped into different categories to make it easier for customers to find exactly what they’re looking for. Once they do, the four steps alluded to above are:
- Click “Add it now”
- Agree to the vendor’s Terms of Service
- Grant access to the data that the app is requesting. Some apps require data access, some don’t – only grant access to apps you trust.
- Turn it on and start enjoying your increased productivity
So how does this all work? Google connection points for integration into Apps are actually done through open protocols such as OAuth. And while signing-in may seem like a pain across different apps, Google has streamlined that as well thanks to another open protocol: OpenID.
Once an app is hooked in to Google Apps, it will appear on your main Apps Dashboard alongside the other Google-made apps you use. It will even appear in the “more” drop down that Google uses in the toolbar across its properties. And because these apps are so tightly woven into Google Apps, they can take advantage of the built-in Google Apps such as Gmail and Gtalk to easily communicate within the third-party apps.

And there’s more. While it’s not quite ready to launch just yet, in the second half of 2010, Google plans to launch flexible billing options for third-parties using their services. Basically, this will allow companies to use Google Checkout to handle complicated billings, such as subscriptions. This could mean trouble for startups specifically in this space, such as Recurly. Also coming later will be detailed analytics for transactions, we’re told. For now, developers are free to hook up their data to their own analytic programs to run their numbers.
While Google’s options for this Marketplace sound nice and open, there’s actually something even better: you don’t have to build your apps on their platform. Whereas a big player like Salesforce wants to keep the apps it works with in the Force.com ecosystem, Google doesn’t care where you build it — it can be on App Engine, or on anything else. You simply hook your app up to the APIs and you’re ready to go. It’s a model so enticing that even a big Google competitor in this space, Zoho, is ready to work with them, and is launching as an initial partner. All told, there are more than 50 companies partnering up at launch, including a winner of the audience award at this year’s TechCrunch50, Socialwok.
As to whether Google could eventually roll this app store model out to the more consumer facing apps they offer, Gundotra gave me the old, “We have nothing to announce at this time.” That reads suspiciously to me like a “yes,” provided this is the hit it seems like it should be.


Web-Based Productivity Suite Zoho Finds A Place In The Google Apps Marketplace
Zoho, a web-based productivity suite that was called a “fake Office” by a Microsoft VP, is announcing a significant partnership with Google today. The startup will be a launch partner for Google’s recently launched Google Apps Marketplace, which allows vendors to sell applications that compliment Google Apps. Here are our notes from the announcement. Zoho will be integrating two of its over 20 business applications – Zoho CRM and Zoho Projects with Google Apps.
So starting today, Google Apps users will be able to add on-demand CRM app Zoho CRM and project management software Zoho Projects into Google Apps. While Zoho has previously rolled out the ability log-in to its applications via your Google Apps IDs, the two applications have been specially formatted for further immersion into Google Apps with App’s extended APIs. IT admins will now have an option to add Zoho Apps to their domains through Google Apps Marketplace. Once the IT admin adds a Zoho application to their domain, all users within the domain will have access to the Zoho Application through Google universal navigation.
In the version of Zoho CRM for Google Apps, Zoho will allow Google Apps domain admins choose the users he or she wants to provide access to Zoho CRM and can import users from Google Apps contacts. And if you have Mail Add-on enabled in Zoho CRM, you can POP your email from Google Apps to Zoho CRM. These emails will show up in the CRM system automatically for each contact. Emails sent from Zoho CRM will also show up in Gmail in Google Apps.
Zoho CRM and Projects will also be integrated with Google Apps Calendar. Google Apps users will now be able to subscribe and view their CRM and Projects events right within Google Calendar. Additionally, Zoho Projects and Zoho CRM allows you to attach documents directly from Google Apps.
The fact that Zoho was chosen as a pilot partner for this program isn’t surprising. Although some of Zoho’s applications compete with Google apps products, the startup has consistently pushed interoperability with Google Apps. Over the past two years, the startup launched a deeper integration with Google Docs; and the ability to log-in with Google and Yahoo IDs. And according to our latest stats, Zoho has definitely reached over 2 million users, and has a loyal follower base.
Socialwok Takes A Stroll In The Google Apps Marketplace
Tonight, Google launched its Google Apps Marketplace, an online storefront for Apps products and services. Here are our notes from the announcement. And of course, the marketplace is launching with a number of pilot partners (50 to be exact). One of those partners happens to be recently launched Socialwok, a product that ads a social layer to Gmail and other Google products. At last year’s TechCrunch50 conference, Socialwok made a big splash, winning the award for best demopit startup and launching its enterprise-friendly, FriendFeed-like layer for Google Apps. The web-based application was praised for launching a social network that wrapped around the very unsocial Google Apps. And the startup just launched a gadget to allow users access all the features of Socialwok without leaving Gmail.
Socialwok in the the Google Apps Marketplace allows organizations to use their existing Google Apps accounts to login into Socialwok and create a social network for their domains to share within Google Docs, Google Calendars, Google Spreadsheets and other Google objects in feeds. For example, with the Socialwok Gmail gadget, users can view, post and comment on various feeds in their organization right from Gmail.
Ming Yong, CEO of the company, said that integration with the marketplace was a logical choice because of the growing number of SMBs that are using Google Apps as their productivity suite of choice. Currently Google has more than 2 million businesses using the Google Apps Suite. Over 6,000 domains and tens of thousands of users are using Socialwok. Socialwok’s standard edition on the marketplace will be free but the startup will launch a paid edition in May.
Socialwok, which employs a freemium model, has steadily been adding features and improvements to its application, including releasing a new version of its HTML 5 mobile version for Android and iPhone browsers. And in the process of developing an innocative application, startup managed to catch Google’s eye. Socialwok was chosen as one of the showcase companies for AppEngine technology at this year’s Google IO Developer Sandbox (Socialwok is powered by Google App Engine). And the startup wrote a blog post on Google’s Enterprise Blog about Socialwok.
We’ve continuously written that if Google doesn’t buy the startup, they should at least heavily promoting what they’re doing. And it appears that Google has taken the latter route. For now. There’s no doubt that Socialwok could face the same fate as Google Docs killer and collaboration platform Etherpad or Microsoft Word collaboration plug-in Docverse.
MetaLab Accuses Mozilla Of Plagiarizing Its Design
Andrew Wilkinson of MetaLab Design has just written a blog post accusing Mozilla of plagiarizing the design of its FlightDeck editor. To make matters worse, Wilkinson says that MetaLabs actually bid on creating the design for FlightDeck months ago, but was turned down by Mozilla.
While Wilkinson is understandably upset, at this point,it looks like the plagiarized image is just a mockup on the Mozilla wiki — not the actual product (though it’s obviously still in bad taste). We’ve reached out to Mozilla for a comment.
On its wiki, Mozilla describes FlightDeck as a tool to “enable the community to rapidly, collaboratively develop both extensions that utilize the Jetpack framework and Jetpack Capabilities crucial to the expansion of the Jetpack framework’s core.“
Live: Google Apps Marketplace Launches At Google Campfire One
Tonight, Google is hosting one of their Campfire One events at their headquarters in Mountain View, CA. They’re using the event to launch their new Google Apps Marketplace. This is the app store that business applications can use to reach the more than 25 million people and 2 million business that use Google Apps for their domains.
Below, find our live notes.
Vic Gundotra, Vice President of Engineering
- Two million businesses have “gone Google”
- 25 million users.
- Everything you need is now in the cloud for businesses
- Tonight we’re launching the new Google Apps Marketplace
- It’s great for developers – who get access to these 25 million users instantly
- It’s also great for users.
- It’s simple to integrate.
- Build your app. And you don’t have to use App Engine. You can use whatever you want.
- And you can sell your app in the Marketplace.
- What does Google ask in return? A one-time fee of $100. And a low 20% rev share.
- Over 50 launch partners.

David Glazer, Engineering Director
- I want to walk you through the “how” now – build, integrate, and sell.
- Google Apps now has a large and growing number of extension points (we’ll be adding more over time)
- there is a central management system
- Universal integration to Google Apps navigation system.
- We use OpenID to manage authentication. Single sign-on.
- And we use OAuth for secure access to data. The OAuth grant of trust is built into the Marketplace.

- We have a complete manifest.
- Time for a demo. Here’s a developer showing off a “hello world” application.
- Easy step-by-step process to get your application in the Marketplace.


- It might take a couple of days for the app to show up in the Marketplace when you submit it.
- A domain admin simply then clicks the “Add it now” button.
- Then just three clicks left – 1) agree to terms of service 2) grant data access (such as to your calendar) 3) enable the app
- You can even see it in the apps drop down if you’re in, say, Gmail.

- Here’s Intuit now showing how to take a real app – for payroll – to show how easy it is to itegrate.
- Intuit is the largest payroll provider in the nation.
- We usually serve small companies, many are less than 20 employees.
- Another demo, this time from Atlassian – a software development company
- You can easily embed your information inside of Gmail.

- The thing I’m most excited about is the studio activity bar.
- With this, Google Talk can be used for instant collaboration.
- All of this is available today. In fact it’s being used by 40 developers in a bus traveling from SF to SXSW in Austin, TX.

- Another demo, Manymoon – a social productivity app.
- We used open standards to convert free users to paid users.
- Everything you’ve seen so far will be live later tonight – for this next demo, it will be coming soon.
- Gmail contextual gadgets – like when a YouTube video is embedded in Gmails – soon third-parties will be able to use this.

- Here’s a demo from Appirio.
Amazon Wields $25 Gift Certificates To Pacify Frustrated Comic Book Fans
Over the last few days, a strange situation has been brewing between Amazon and a sizable number of comic book fans. On March 7, Bleeding Cool broke the news of an apparent Amazon sale featuring high quality hardcover Marvel graphic novels at bargain-basement prices of $14.99, when their retail prices were more along the lines of $125. Alas, it turned out to be a pricing error. Amazon could have simply canceled the orders (which is common practice for online retailers), but instead, it tried to do right by its users and said it would honor some of the orders. Except it didn’t actually have enough books in stock to do what it promised, leading to another wave of frustration from the comics fans. Now Amazon is looking to smooth things over with some $25 dollar gift certificates.
The tale is a bit complicated. After word of the apparent sale began to spread, plenty of comics fans began to snatch up the books as quickly as they could, causing some of the graphic novels to climb toward the top of Amazon’s best seller lists. Within hours Amazon fixed the pricing glitches (which affected multiple items), and told some customers that rather than canceling their entire orders, they’d still receive a single copy of the books they purchased at the heavily discounted price. The only catch was that they’d only get one copy apiece (many people had purchased multiple copies). Quite a nice gesture considering that Amazon could have simply canceled the orders outright.
Unfortunately, something went wrong. This morning, Bleeding Cool reported that many (and perhaps all) of these single-copy orders had been canceled as well, without any kind of notice or email from Amazon. As it turns out, Amazon simply doesn’t have enough books in inventory to fulfill all the orders it promised, so it’s handing out $25 gift certificates as an apology for the inconvenience.
Not everyone who bought a Marvel book is getting a certificate — if you placed an order that was immediately canceled, then it sounds like you won’t get one. Some people should be actually getting their books in the mail. If you got an email saying your order was cancelled, you should be hearing from Amazon about this shortly.
It’s hard to really fault Amazon for this. Obviously there were some errors in miscommunication, but it really didn’t have to do any of this — every online retailer has a clause in their Terms of Service that doesn’t make them liable for pricing mistakes.
SXSW Interactive: Because hell doesn’t have enough promotional stickers
Later this week, thousands of ironic t-shirts will be arriving in Austin for the 16th annual South By Southwest Interactive festival.
At about this time, it’s traditional for tech publications to publish handy guides to “surviving SXSWi” – packed with useful advice that’s basically interchangeable with that for any other festival since the beginning of time.
“Drink plenty of water!” “Prepare for some late nights!” “Plan ahead to make sure you don’t miss anything!” “Pack sturdy shoes!” “Always use a condom!”. Useful advice for SXSWi, certainly, but also applicable for Oktoberfest, Glastonbury, Woodstock and the ancient Roman festival of Lupercalia (although for the latter, replace ’shoes’ with ’sandals’ and ‘condom’ with ’sprig of silphium’).
This year, though, I decided to use my experience of past SXSWi’s to produce something more useful. A very specific and completely foolproof guide on surviving this year’s event. And here it is…
Tip One: Don’t go to South by Southwest Interactive.
I’m serious. It sucked last year, and it’s going to suck again this year. You’re kidding yourself if you think otherwise. The idea that SXSWi is a conference – or even a festival – for people doing interesting and useful things in technology is a fallacy. In reality, it’s just a non-stop orgy of bullshit fanboyism – a chance for people with stickers on their laptops to go and add more stickers to their laptops; an opportunity for sweaty dorks in Diggnation t-shirts to line up for two hours in the hope of getting Alex Albrecht to – I dunno – sign their laptop, I suppose, or maybe give them another freaking sticker. Even the parties – which are basically the only reason to go – are horrible: the free bars runs out too soon, and they’re always rammed with the kind of people who you could be forgiven for assuming have never been inside licenced premises before.
“But Pure Volume at 2am is pretty awesome!”
No it isn’t. You were just drunk. You’d lined up for three months to get in with your stupid plastic entry tag and you had to convince yourself that the experience was worthwhile because the only alternative was to kill yourself. Free vodka Red Bulls are not worth the hassle. Take your lead from the pros: buy a couple of bottles of vodka and a case of Red Bull and host your own party in your hotel room. Except you can’t, can you? Because you’re sharing with your friend Dan and he has to be up early for the “Google Hackathon”.
“But we’re launching a new app, and it’s going to be awesome.”
No it isn’t. But I completely understand why you think it will be. With all those fanboys in one place, where better than ‘South by’ to launch your awesome new location-based app?
Two years ago, Twitter was the undisputed hit of the festival. Everyone was using it – to find parties, to silently heckle panels, to do all the things that one can do with Twitter. Last year those same people were so desperate to find the new Twitter that they mistakenly handed that crown to Foursquare on the basis that a relatively small number of Web 2.0 scenesters used it to find out where their friends were partying. And yet, despite that auspicious start, and a shit-ton of publicity since, Foursquare has failed to capture the imagination of even most early adopters, particularly those outside of San Francisco and New York. Foursquare was resolutely not last year’s Twitter. Last year’s Twitter was Twitter.
That won’t, however, stop a billion start-ups blowing their entire launch budget on flying their whole team – armed with sacks of flyers and amusing stick-on bugs and branded candy and more fucking stickers – to Texas, confident in the knowledge that their app (with its stupid cutesy name) will be the hit of the festival. It won’t be. It will just be yet another location-based app sloshing about in a sea of location-based apps that may be temporarily useful while a thousand early adopters are crammed into an area of less than one square mile. The moment the festival is over, you’ll be dead.
Instead, this year’s hot location-based app will be… Twitter. You’re welcome. Call me Nostradamus.
Last year, while in Austin, I wrote a column for the Guardian talking about the awfulness of the event, saying..
“None of this is surprising, of course, as it all fits neatly into what social media has taught us – that the moment a service or community gets too big, too mainstream or too commercialised, the early adopters declare it “over” and move on to the next cool, niche thing. And it’s why I really hope that next year one or two of those early adopters will organise – and I mean that in the loosest sense – a user-generated unofficial fringe conference to sit alongside the main event. Ideally it will be a bit nerdier and more businessy, and a lot more fun, than SXSW and will have plenty of space for unofficial “core conversations” and a great product launch or two.”
Sadly, unless it’s a very well kept secret, there’s no such rival event and this year’s SXSWi will be more of the same bullshit. And for that reason, I’m totally serious when I say that you shouldn’t go. Instead – while your rivals are distracted in Texas, pissing their money up the wall and ejaculating over their laptop stickers during yet another Evan Williams keynote – you should use the time instead to stay at home and work on building your start-up.
Your liver will thank you, your investors will thank you, and most importantly so will millions of real-world users who really want you to create something new and innovative rather than being sucked into the hype and churning our just a better, prettier Twitter-meets-Gowalla clone for the approbation of your peers.
Yeah?
Yeah.
I’m moderating the “Unsexy & Profitable: Making $$ Without Hype” panel on Saturday at 3:30pm in Hilton A/B.
See you in Austin.
(Photo of Gary Vaynerchuk and Kathy Sierra by Randy Stewart)
Twitter Starts Routing All Links Through New Anti-Phishing Service
Twitter has just announced that it is launching a new anti-phishing feature that allows Twitter’s Trust and Safety team to monitor all links submitted through the service for potentially malicious attacks. Part of the new feature will involve the use of Twitter’s link shortener twt.tl, which may now start popping up in some of your emails and direct messages.
At this point, it’s not really clear which links are being converted to Twitter’s twt.tl shortened links. We just ran a test at the TC office with two different links: one for an article on GigaOm, and another for a bit.ly link that pointed to a page on Google Buzz. The links I received on my Twitter client were both unchanged, but both were converted to twt.tl links in our Email notifications (obviously neither of them had malicious content).
From the Twitter blog:
Today, we’re launching a new service to protect users that strikes a major blow against phishing and other deceitful attacks. By routing all links submitted to Twitter through this new service, we can detect, intercept, and prevent the spread of bad links across all of Twitter. Even if a bad link is already sent out in an email notification and somebody clicks on it, we’ll be able keep that user safe.
Since these attacks occur primarily on Direct Messages and email notifications about Direct Messages, this is where we have focused our initial efforts. For the most part, you will not notice this feature because it works behind the scenes but you may notice links shortened to twt.tl in Direct Messages and email notifications.
Image via ToastyKen
Twitter to Save Us From Ourselves & Phishing; More Is Needed to Make Innovation Safe & Viable
It never ceases to amaze me how many high-tech industry elites get ensnared in every Twitter phishing attack. (See our November story 7 High-Tech Twitter Users Who Fell for Phishing Scams) This evening Twitter announced that a new program will intercept links sent out by Direct Message and through email, checking to make sure they are safe. Phishing prevention is no small matter.
Twitter's is a good move but a lot more is needed all over the web. If we want a transactional developer ecosystem of distributed identity and portable user data, there are both user education and technical changes that need to be made.
I don't mean to be pedantic about this, but here's my take on the subject.
It's only because there is a big developer ecosystem creating interesting new services on top of our Twitter identities that any of us would ever consider logging in to Twitter while on another website. That ecosystem is great, and it's the kind of thing that an interconnected web that leverages portable user data would be filled with. But if user data is a form of currency and even people who are professional technology analysts (paid hundreds of dollars an hour for their technology advice - and many of these people are falling for Twitter phishing scams) - if even these people can't tell the difference between a good transaction and a bad one, then what does that say for the future of distributed developer ecosystems and data portability?
Apparently, though, fooling people these days into handing over their Twitter login through an unsafe transaction is like taking candy from a baby. It's really easy.
That's a failing of user education and of the design of distributed authentication transactions, isn't it? (Though it's tempting to blame the users who fall for it, it really is!)
Remember when debit and credit cards were first introduced and many people didn't trust them? Aren't you glad we figured out how to make that work? Similarly, we need a combination of user education (don't give out your credit card number to random people who call you on the phone) and practical measures - credit card transaction receipts have two copies, your copy is the one with the full number printed on it - take it with you. Little things like that and more made plastic a viable platform for commerce. Distributed online identity needs similar measures taken.
You know what also doesn't help? People who try to be helpful by urging users to not even click on phishing links. It's not like these are mysterious poisonous substances that will kill you if you touch them. Go ahead and click on them! Just don't give the resulting spoof pages your username and password. That's the problem!
It's early days in all of this and more moves like Twitter's tonight will be needed. For the good of user security but also for the good of all the innovation this web has the potential to deliver.
DiscussTrust And Safety - As Director of Twitter's Trust and Safety team ... (Del Harvey/Twitter Blog)
Del Harvey / Twitter Blog:
Trust And Safety — As Director of Twitter's Trust and Safety team, a big part of my job is focused on the detection and prevention of spam and abuse. A couple weeks ago, Biz explained how Twitter users were being victimized by phishing scams spread primarily through links in Direct Messages.
Apple To Build 5 Million iPads In First Half 2010, Analyst Says (Eric Savitz/Tech Trader Daily)
Eric Savitz / Tech Trader Daily:
Apple To Build 5 Million iPads In First Half 2010, Analyst Says — Apple (AAPL) is on track to build 5 million iPads in the first half of 2010, according to FBR Capital chip analyst Craig Berger. — “We believe various news articles and competitor notes calling for a build delay were just false alarms,” he writes.
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